Delivering on our promise of exceptional customer service, we have a number of organisational and operational standards, which we uphold to ensure you have a straightforward, enjoyable experience when working with us:

• Central contact point & regular communication - providing a Senior Project Manager to each client who knows the details and the status of your project at any stage, makes contact with us easy. We provide you with regular status reports, meetings and phone calls, with a system check one month after project completion.
• Professionalism & personal service - we keep our promises, we respect your opinion, we listen to you. There will always be someone available, even if your main contact is not reachable at that time.
• 24 hour, 7 days a week service & quick response times - you are able to contact us whenever you need to so that any problems can be fixed immediately.
• Short lead times and flexibility - we work with you to produce a time schedule you are happy with and which can be adjusted to suit your requirements.
• Comprehensive testing & guarantees - all stages of the project are tested to ensure your requirements are met and we provide guarantees of 12 months on workmanship and equipment (dependent on the product), giving you reassurance.
• Peace of mind quotations - competitive as well as accurate estimations based on your specifications, which ensures your budgets will not be blown out by any unexpected 'extras'.
• Safety and compliance - all work will be performed in a safe, workman like manner as per our OH&S policies and procedures and as set out in our "Work Method Statements". If the work is non standard then a risk assessment will be conducted and a job specific "Job Safety Analysis" will be produced and complied with by all personnel on the project. We will at all times work in conjunction with our clients if they have specific safety policies and procedures in place.All work will comply with current Australian Standards and best practice principles.

General & Public Liability insurance, Professional Indemnity Insurance, Motor Vehicle insurance and Workcover Compensation insurance are all current and kept up to date on a annual basis.